The small print
Booking Policies
Last updated 16 October 2026
Bookings and deposits
Bookings can be requested through our website or official WhatsApp numbers. Please provide your full name, contact number, branch, date, time, guest numbers and occasion. A request is confirmed only when we send written confirmation and any required deposit has been paid.
For bookings of three or more guests, a £10 deposit per person is required to secure the table. Bookings for one or two guests are free. The deposit is deducted from your final bill. Special events, set menus and private bookings may have different payment terms, which we will explain before you confirm.
Please book for the number of guests attending, including children. Contact us before adding guests, changing the time or moving the date; changes depend on availability. Tell us about accessibility needs when booking so we can discuss suitable arrangements.
Cancellations and refunds
Cancel at least 24 hours before your reservation time to receive a full refund of your booking deposit and any advance booking payments. Please cancel through our official WhatsApp or the booking channel used and keep a record of your message.
For cancellations with less than 24 hours' notice, we may deduct a reasonable amount from advance payments to cover the actual loss caused by the cancellation. Any remaining amount will be refunded. We will take account of costs saved and whether the table can be rebooked.
Please notify us of reductions in guest numbers at least 24 hours before your booking. Late reductions are assessed fairly against any actual loss caused. If we cancel your booking, we will offer a full refund or an alternative date if you prefer. Refunds will be returned to the original payment method; processing time depends on your payment provider.
No shows and late arrivals
A £20 charge per person applies when a confirmed guest does not attend and no cancellation notice has been received before the reservation time. The charge will be reduced where necessary so it does not exceed our reasonable actual loss. Any deposit for that guest will be credited against the charge, rather than added to it.
Please contact us if you are running late. We may release a table if we cannot reach you, but will make reasonable efforts to contact you first. Late arrival may reduce the dining time available. We will consider genuine emergencies when reviewing any charge.
Group preorders
Group bookings require food preorders in advance. One organiser should collect every guest's choices and send them together in one document, identifying each guest and any allergies or dietary requirements. We will confirm the preorder deadline when booking.
Changes to confirmed preorders depend on ingredient availability and preparation. Any additional costs will be explained and agreed before changes are accepted. For larger groups, dishes may be served in stages to maintain food quality.
Seafood preorder only
Seafood dishes are available by preorder only. Please contact us before your visit to confirm the dish, quantity, price and preparation notice required. A seafood order is accepted only once we confirm it in writing and any required payment has been made.
Seafood may not be available for orders placed on arrival. Please tell us about fish or shellfish allergies before ordering. If we cannot supply a confirmed seafood order, we will offer an agreed alternative or refund the payment for the unavailable item.
Allergies and dietary requirements
Tell us about allergies and dietary requirements when booking or preordering, and remind your server before ordering on the day. Allergen information is available from our team. Do not assume a dish is suitable based only on its name or previous visits, as ingredients can change.
Our kitchens handle multiple allergens, and cross contact can occur. We cannot guarantee an allergen free environment. We will explain whether we can safely accommodate your needs before accepting your order.
Outside food, cakes and decorations
Outside food and drinks are not permitted. Birthday or celebration cakes must be agreed with management in advance. Tell us about any cake ingredients or allergens. Any cake presentation or serving charge will be explained before you agree.
Please obtain approval before bringing decorations, equipment or a DJ. Decorations must not damage the venue or obstruct exits. Private hire, exclusive use and additional services require a separate written agreement setting out the price and conditions.
Dress code
Our dress code is smart casual. No hats or hoods are permitted inside the venue. Please follow any additional dress requirements stated for a particular event.
Religious and cultural head coverings are welcome. Reasonable adjustments will be made for disability and medical needs. Event dress codes will be communicated before booking and applied fairly to all guests.
Music, DJs and entertainment
We always have music and a welcoming atmosphere. DJs vary by night and how busy we are, including when we have a full house. A DJ is not guaranteed for a standard table booking unless specifically confirmed in writing.
Please check the advertised programme when booking a particular event. If a material part of a confirmed paid event changes, we will contact affected guests to discuss the available options.
Respectful behaviour and safety
We expect guests to treat our staff and other customers with respect. Abusive, threatening, discriminatory or unsafe behaviour will not be tolerated. We may refuse service or ask a guest to leave for a genuine safety or conduct reason.
Please follow staff instructions, keep exits clear and supervise children throughout your visit. Smoking and vaping are not permitted indoors. Please use only designated areas where available.
Alcohol and identification
Alcohol is served only to guests aged 18 or over. We may request valid photographic identification and refuse alcohol service if age cannot be verified or a guest is intoxicated. Any event entry age restriction will be stated before booking.
Payments and booking card details
Please check your bill and raise any queries with the team before leaving. Deposits and advance payments will be credited as agreed in your booking confirmation.
Where a card is required to secure a reservation, the booking process must clearly display the no show charge and obtain your agreement before confirmation. Card details should be entered only through the designated secure payment process; never send full card details or security codes by WhatsApp or email.
Questions, concerns and your rights
If something is wrong during your visit, speak to the manager so we can try to resolve it promptly. For booking questions or concerns afterwards, contact us through our official WhatsApp or website with your booking name, branch and date.
Personal information is handled in accordance with our separate website privacy notice. These policies do not affect your statutory consumer rights. Changes apply to future bookings; the terms agreed when your booking was confirmed remain applicable unless you agree otherwise.